Shipping policy

Last updated: October 27, 2026

Thank you for shopping with Boldstan. This Shipping Policy explains how we process and ship orders, estimated delivery times, shipment tracking, and what to expect after placing an order.

1. Order Processing

Orders are generally processed within 2–3 business days, Monday through Friday, excluding public holidays.

Processing times are separate from shipping and delivery times. During periods of high order volume, holidays, or unforeseen fulfillment delays, processing may take longer. If a significant delay affects your order, we will make reasonable efforts to notify you.

You will receive an order confirmation after placing your order and shipping confirmation with tracking information when your order has been dispatched.

2. Estimated Delivery Times

Our estimated delivery times after dispatch are as follows:

  • United States: 7–15 business days

  • United Kingdom: 7–15 business days

  • Canada: 7–15 business days

  • Europe: 7–15 business days

  • Australia and New Zealand: 15–25 business days

  • Central and South America: 7–15 business days

  • Asia: 7–15 business days

  • Africa: 15–30 business days

These delivery estimates are provided for guidance and are not guaranteed delivery dates. Actual delivery times may vary depending on the destination, carrier, customs processing, weather, public holidays, and other circumstances beyond our reasonable control.

Please note that customs inspections and other international shipping procedures may cause additional delays.

We will communicate material shipping delays when reasonably possible. Nothing in this policy limits any rights or remedies you may have under applicable law.

3. Shipping Costs

Applicable shipping charges, if any, will be displayed at checkout before you complete your purchase.

Shipping costs may vary depending on the destination, order, and available shipping method. Please review the shipping charges shown at checkout before placing your order.

4. Shipment Tracking

When tracking is available, we will email you a tracking number and the relevant tracking information after your order has been dispatched.

Tracking updates may take several business days to appear in the carrier's system. If your tracking information has not updated within 5 business days of receiving your tracking number, or if you have concerns about your delivery, please contact us at support.boldstan@gmail.com.

5. Order Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible at support.boldstan@gmail.com and include your order number.

We cannot guarantee that a requested change or cancellation can be accommodated once an order has entered processing, been prepared for shipment, or been dispatched.

However, this does not affect any cancellation, withdrawal, return, refund, or other rights that apply to your purchase under applicable law. For eligible returns and refunds, please review our Refund Policy.

6. Incorrect Addresses and Delivery Issues

Please check your shipping address carefully before completing your purchase.

If you notice an address error, contact us as soon as possible. We will try to help, but we cannot guarantee that an address can be changed after an order enters processing or is dispatched.

If an order is delayed, appears lost, arrives damaged, or is delivered incorrectly, please contact us at support.boldstan@gmail.com with your order number and relevant details. We will investigate the issue and work with the relevant shipping provider to determine the appropriate next steps.

If an issue results from an error on our part, we will work with you to resolve it appropriately.

Nothing in this section excludes any rights or remedies available under applicable consumer-protection law.

7. Customs Duties and Import Taxes

International orders may be subject to import duties, customs fees, taxes, or other charges imposed by the destination country.

Unless the applicable charges are expressly included in the price or shipping arrangement presented at checkout, these additional charges may be payable by the customer in accordance with applicable law.

Customs procedures and import requirements vary by destination and may affect delivery times. Customers should check the applicable import requirements before placing an international order.

8. Contact Us

If you have questions about shipping, tracking, or delivery, please contact us:

Email: support.boldstan@gmail.com

You may also use the contact information provided on our Contact Information page.